If your enquiry is not covered in the list below then please select "Or Another Question" and you will be able to email us directly.
Choosing the right bed?
Comfort is very subjective. Some people like to feel as though they are sinking into their bed whilst others prefer to lie on the surface. Because of this we don't give our beds a firmness rating like some manufacturers. We want bed-buyers to go into stores and give our beds a try - after all you are going to be spending up to 8 hours a night in your bed so there is no substitute to trying before you buy and selecting the right one for you. There are lots of different 'feels' around but with over 50 beds in our collection each made with a different fillings ranging from our MiracoilTM Spring System to our exclusive new Miragel bed we are certain that we will have a bed that's comfortable and provides you with the right level of support.
Can I purchase a new mattress to use on an existing base?
All Silentnight mattresses are designed and manufactured for use with a Silentnight Beds base. Under the terms of our 5 year guarantee, use of a mattress with a base for which it is not designed will render the guarantee void. For full details of our 5 year guarantee please click here.
Is it possible to deliver Silentnight Beds products outside of the United Kingdom?
Silentnight Beds only manufacture and deliver to stores within the UK.
Do you have stockists in Ireland?
For details of stockists in Ireland please send an email to this address: molyneauxl@silentnight-ireland.co.uk.
What is the difference between a Miracoil® Spring System Mattress and a Pocket Spring Mattress?
Silentnights secret to a great night’s sleep is the unique Miracoil® spring system - a continuous coil of wire made up into twice as many springs as a conventional system. The springs run head to toe ensuring body weight is distributed up and down the bed, giving you and your partner the support you need despite differences in size or weight. Click here for further details.
Pocket Sprung mattresses feature rows of individual pocketed lightweight springs that move independently and mould to the shape of your body. Mattresses featuring pocket springs are available with a variety of different spring counts for different levels of comfort and support.
Silentnight Beds do not currently produce pocket spring products, but they are available to purchase from our sister companies - Rest Assured, Pocket Spring Bed Co, and Sealy. For links to these websites please click here
How long are the beds guaranteed?
All our beds are rigorously tested under laboratory conditions to British Standards and carry a tiered 5-year guarantee. For full details of Silentnight Beds guarantee please click here.
What do the sizes 90cm, 135cm, 150cm & 180cm bed mean?
These sizes relate to the overall width of the bed or mattress. Below is a breakdown of the different sizes and their approximate imperial equivalents:
- Single 90cm x 190cm 3’0” x 6’3”
- Double 135cm x 190cm 4’6” x 6’3”
- King Size 150cm x 200cm 5’0” x 6’7”
- Super King Size 180cm x 200cm 6’0” x 6’7”
Are the beds flammability tested?
Yes. As part of the rigorous testing procedures, all Silentnight™ beds must pass the threshold for domestic flammability risk.
Can I buy direct from the factory?
Silentnight™ Beds do not sell direct to the public. Details of your nearest Silentnight™ Beds stockist can be found on this website. Click here to find your nearest stockist or online retailer.
Have you got a brochure to send out containing all the beds you make?
Silentnight Beds manufactures a wide choice of products including divans, bedsteads, children’s beds, mattresses and headboards, and the Silentnight Beds website features all of these products, including specifications, storage options, features and benefits, approximate prices and detailed product images. When purchasing a new bed it is always advisable to visit a reputable retailer to try the product and take professional advice on which product is ideal for you. For details of a local stockist please click here.
What should I expect from my new bed?
Chances are that the springs and upholstery in your current bed are not what they used to be, so your new bed may seem a little strange at first. Please allow time for your body to adjust and the mattress to settle and you will be sure to receive a great night’s sleep.
How should I care for my new bed?
In order to ensure that you receive the very best support, comfort and life from your new Silentnight bed, it is essential that you follow the care instructions as provided with the product. If you would like to view the care instructions please click here for further details.
What is an anti-slip base?
Silentnight Beds unique anti-slip base has been designed to work in perfect harmony with slatted bases. The latex rubber coating keeps the mattress firmly in place whilst the reinforced underside ensures that the mattress does not fall through the gaps. The bedstead mattresses are available in a variety of comfort levels and, as with every Silentnight mattress, provide guaranteed support from the unique Miracoil® spring system. For further details on the bedstead mattresses please click here.
Why don’t you provide definitive prices on the website?
As Silentnight Beds do not sell direct to the consumer we are unable to provide an exact price for specific products. The price ranges featured within the product pages are for guidance only and all prices should be confirmed with a Silentnight Beds stockist prior to purchase. Details of your nearest Silentnight Beds stockist or online retailer can be found here.
Does the cost of the My First Bed™ vary dependent on my choices?
You will pay the same for any option of My First Bed™.
Can items be bought separately?
All items must be bought together. Once you have made your purchase, you will be offered the chance to become a member of the My First Bed™ Club. This fan club is completely free of charge and will give you the opportunity to purchase items separately to update your bed as your child grows.
Can I wash the Play Pals?
All the Play Pal accessories and feet can be machine washed on a cool wash cycle of 30C. The accessories should not be tumble dried. Full details on how to care for your new bed will be supplied on delivery, but they can also be found here.
Can I see the fabrics before I purchase?
All Silentnight Beds upholstered product stockists have a full point of sale pack available in store in order to assist you in any final purchasing decisions; the pack includes swatch books for the entire range of fabrics available. For details of local stockists please click here.
Will my bed / headboard require any special cleaning?
If you have purchased, or intend to purchase an upholstered bed or headboard it will require some special cleaning. The bed will be delivered with a care instruction leaflet that covers all information relating to the care of your new bed. However if you would like to view the care instructions online, please click here for further details.
What comes as standard with the ChiLL-OUT® bed?
The ChiLL-OUT® bed is available as a single bed option featuring a sleepover base, and as a double option featuring a slatted base. Both sizes include a luxury Miracoil® spring system mattress, 2 moveable cushion headboards and an A3 size picture holder. For further details please click here.
Is it possible to purchase additional accessories?
The flexibility of the ChiLL-OUT® range means that it is possible to customize your bed by the purchase of additional extras. These include further headboard cushions (sold in packs of 2), a shelf and also a storage bin. For further details, or to view these products, please click here.
Why does my new Miragel® topper seem to have shrunk?
Due to the physical properties of Miragel® you may find that when the topper is unrolled it has experienced a degree of shrinkage. This is quite normal and if left flat for a few hours it will expand back to its original shape.
Does Miragel® require any special handling?
To retain the full comfort and support offered by Miragel® please ensure when you turn or move the topper it is rolled and never bent or folded. Bending the topper will damage the fillings and will ultimately reduce the life of the product and invalidate the product guarantee.